Privacy Policy

Jovren Labs, an India-based sole proprietorship, controls account, website, billing, support, and service-operations data for FreelanceOS. A workspace owner controls the client, contact, project, proposal, contract, invoice, file, expense, and related data it uploads. For that workspace content, Jovren generally acts as a service provider or processor on the workspace owner's instructions.

• Account and profile data: name, email address, authentication records, organisation name, preferences, and workspace role. If you choose Google sign-in, Google provides your verified email address, display name, and a provider-specific account identifier. FreelanceOS does not retain Google access, identity, or refresh tokens after authentication completes.
• Business content: client and project details, proposal and contract content, signatures, invoices, payment status, notes, files, expenses, reminders, and audit or timeline records.
• Billing data: plan, subscription status, transaction references, billing country, and limited payment metadata. Payment card details are collected and handled by our payment processor, not stored by FreelanceOS.
• AI feature data: the selected business context, prompt instructions, generated output, feature type, model/provider metadata, and usage measurements needed to provide and govern an Assist request.
• Technical and security data: IP address, device and browser information, page views, approximate location inferred from network data, referral or campaign source, ad-click identifiers, request identifiers, timestamps, cookies, logs, error details, and security events.
• Communications: support enquiries, feedback, and service email delivery records.

We process data to:

• create accounts and provide requested product features;
• authenticate users, maintain tenancy, prevent abuse, and protect the service;
• process subscriptions and maintain accurate billing and entitlement records;
• send verification, recovery, reminder, product, security, and support communications;
• generate user-requested AI drafts or analyses and enforce usage limits;
• diagnose faults, monitor performance, maintain backups, and improve reliability;
• measure website use, attribute signups or paid subscriptions to advertising campaigns, and understand whether marketing is effective when you permit optional measurement;
• respond to support requests and enforce our terms; and
• comply with tax, accounting, legal, fraud-prevention, and regulatory obligations.

Depending on your location, we rely on performance of a contract, legitimate interests in operating and securing the service, consent where requested, and compliance with legal obligations. Workspace owners are responsible for choosing an appropriate legal basis before adding another person's data to FreelanceOS.

We disclose only the data reasonably needed to providers that help us run FreelanceOS, such as cloud hosting, managed databases, private object storage, transactional email, authentication (including Google when you choose Google sign-in), payment processing, AI model routing, monitoring, security, website analytics, advertising measurement, and professional advisers. Google Analytics and Google Ads receive measurement data only in accordance with the consent choices and configuration described below. These providers process data under their own terms and contractual safeguards.

We may also disclose information when required by law, to protect users or the service, in connection with a business reorganisation, or when you direct us to do so. We do not sell personal data or use workspace business content for third-party advertising.

Jovren is based in India, and some infrastructure or service providers may process data in other countries. Where required, we use contractual or other recognised safeguards for international transfers. By adding client data, a workspace owner must ensure its own cross-border transfer obligations are met.

We retain account and workspace data while the account is active and for a reasonable period afterward to support reactivation, export, dispute handling, security, backup, and legal obligations. Billing, audit, fraud-prevention, and tax records may be retained longer where law or legitimate compliance needs require it. Backup copies expire through the applicable backup cycle rather than being removed immediately.

You may request account deletion. We will remove or de-identify eligible data after verifying the request, subject to workspace-owner instructions, other users' rights, unresolved transactions, and legal retention requirements.

We use administrative, technical, and organisational safeguards designed to protect data, including access controls, encrypted network transport, private object storage, scoped application access, signed provider events, logging, and backups. No online service can guarantee absolute security. Please use a strong unique password and report suspected compromise promptly.

FreelanceOS uses essential cookies and related storage for authentication, session security, fraud prevention, saved privacy choices, preferences, and core functionality. Essential storage cannot be disabled through our preference panel because the account and security features depend on it.

If you permit analytics, Google Analytics may process page views, navigation events, browser and device information, approximate location, referral information, and related identifiers so we can understand website and product usage. If you permit advertising measurement, Google Ads may also process ad-click identifiers and conversion events such as completion of a workspace signup or confirmation of a subscription. We use this data to measure reliability, improve onboarding, attribute campaigns, and avoid spending on irrelevant advertising.

Optional analytics and advertising storage is denied by default. The cookie banner lets you accept optional measurement, reject all non-essential cookies, or manage analytics and advertising measurement separately. You can change or withdraw that choice at any time using Cookie preferences. Rejecting optional measurement does not reduce FreelanceOS product functionality.

FreelanceOS uses Google's advanced consent mode. When optional storage is denied, Google tags do not read or write optional Analytics or Ads cookies, but may send limited cookieless consent and measurement signals. Depending on the request, those signals can include a timestamp, browser user-agent, referring page, whether an ad-click identifier was present in the URL, and coarse location derived while processing the network request. Google may use those signals for aggregated or modelled measurement; they are not permission to store optional cookies or show personalised ads.

Google Ads remarketing and personalised advertising are not enabled at launch. If we introduce remarketing later, we will update this policy and the consent interface before enabling it. We do not send workspace content, passwords, complete payment-card details, client documents, proposals, contracts, invoice contents, or uploaded files to Google for advertising.

Depending on applicable law, you may ask to access, correct, export, delete, restrict, or object to certain processing of your personal data, or withdraw consent. Workspace members should first contact their workspace owner for data controlled by that business. We may need to verify identity and may decline or limit a request where the law permits.

FreelanceOS is a business service and is not directed to children. You must not create an account or submit a child's personal data unless you have the lawful authority and all required consent to do so.

We may update this policy as the service or law changes. We will post the revised date and provide reasonable notice of material changes. Privacy questions and requests can be sent to support@freelanceos.app. Our Terms and Conditionsalso apply to use of the service.